Harlequin in top ranks of CRM Software Survey 2018

For the eighth year, Harlequin has scored highly across the board in the charity CRM Software Survey, coming second overall. 

Fundraising Magazine and Charity Finance’s 2018 CRM Software Survey examined themes including ease of use, cost, accessibility, security, integration, length of ownership, functionality, data management and knowledge of the charity sector. This year, the survey also looked closely at how suppliers are addressing GDPR.

Featuring in the May 2018 edition of Fundraising Magazine, here are Harlequin’s headlines from the results table:

  • How do you rate your CRM software?
    Harlequin CRM scored 4.5 out of 5 overall, coming second.
  • How do you rate your CRM software supplier?
    Harlequin Software scored 4.4 out of 5 overall, coming joint second.
  • Would you recommend your software supplier?
    Harlequin ranked in second place.
  • Harlequin scored highest in ‘Ability to customise’ category. 

Tom Ellis, Managing Director of Harlequin comments: “Understanding the ever-evolving needs of the charity sector is central to the development of Harlequin CRM. For example, we designed a Consent feature to help charities address GDPR and rolled this out free of charge to our customers. We also have a popular new Design module that enables customers to easily customise template screens and build workflows to underpin any process.

“Our commitment to continuously evolving our software for the charity sector, coupled with our reputation for personable service and good value for money is what, I believe, makes us continue to stand out.

“Harlequin is a family-run business so we very much live and breathe charity software. Ranking highly for an eighth year is a real testament to the entire team’s hard work. We are thrilled!”


Louise Eagle

Posted on May 9, 2018 by Louise Eagle