Charity CRM software for complete NFP management
In times when charities need to work even harder to build relationships and increase income, our Customer Relationship Management (CRM) system will empower you to build satisfaction, loyalty and trust amongst beneficiaries, supporters and volunteers.
Harlequin were the No. 1 CRM supplier in the Charity CRM Software Survey in 2011, 2012, 2013 and 2014 – and were in the top ranks again in 2016, 2017 and 2018 across the board*. Harlequin utilises the Microsoft SQL Server relational database and .NET technologies.
Harlequin’s charity CRM database comes with key functionality as standard
- Contact management
- Communication logging
- Donor/beneficiary profiling
- Financial management
- Gift Aid processing
- Campaign/appeals management
- Standard reporting library
- Ad hoc query builder
- Promotional items
- Major donor, grant and legacy management
Depending on your needs additional modules can be purchased at any time
*The survey was not run in 2015. Part of Charity IT and CRM Software Survey by Civil Society Media. Full results of CRM Software Survey printed in Fundraising magazine.