Service Delivery Teams

Integrated software for service delivery and beneficiary management.

We are increasingly working with charities which recognise that beneficiaries and service delivery can be sensitively and securely managed on a central CRM system.

By moving away from multiple charity management systems, Harlequin CRM software can serve as a central hub, helping to manage and maximise complex relationships with reliability, integrity and ease-of-use.

You can be smarter about managing and protecting data, as well as developing relationships sensitively across teams and with beneficiaries. To underpin consistent service delivery, case workers can access relevant information and use screen template workflows for specific processes and procedures. And our GDPR consent tool comes as standard.

Service delivery case studies:

Benefits of service delivery software from Harlequin

Delivering a streamlined service to your beneficiaries will help to extend your reach and raise the profile of your charity.

  • Integrate activity, communications and data in a central system
  • Set up contact records for all beneficiaries, case workers and agencies, create relevant relationships and log all communications
  • Create profiles and service plans with tasks, alerts and templates
  • Protect the integrity of records and easily cross-reference data
  • Restrict access to sensitive data to relevant personnel and enable remote access to field workers
  • Use reports in decision-making and to monitor the impact of your service delivery
  • Free up service delivery staff from laborious admin tasks
  • Build closer working relationships with your fundraising team
  • Access information for fund applications and case studies
  • Contribute to software development via our user group and share best practice with other service delivery clients

    See how Ronald McDonald House Charities use Harlequin CRM for Service Delivery


    Case study

    Find out more about Harlequin CRM

    We can provide you with an indication of costs to help you scope your project.

    See our software in action in an on-site demo or have an online taster tour.