Software Support

At Harlequin we pride ourselves on the quality of customer service we deliver.

After a bedding-in period, a maintenance contract is offered that includes:

  • Telephone and email support
  • On-site support (where applicable)
  • All standard upgrades and service packs
  • Membership of the Harlequin User Group
  • Regular enewsletters

We will get to know how you operate to ensure the system helps you to unite information, improve efficiency, build relationships and increase income – now and into the future.

 

The journey towards transforming your charity

At every step, we make certain you have all the information you need so you feel confident about your decision to invest in Harlequin and can make the most of your software moving forward.

  • Assess your current and long term data needs
  • Arrange a free software demo
  • Quotation provided from Harlequin
  • Project management commences once order is confirmed
  • Data migration and conversion overseen by Harlequin
  • Training by Harlequin at your offices or online
  • Go-live on your new system with Harlequin support team on-hand
  • Ongoing product upgrades provided as part of maintenance fee
  • Invitations to user groups and workshops plus regular newsletter
  • Ongoing relationship with support and training as needed

    How do customers rate our aftercare support?

    In our case study interviews we ask, “How do you rate customer service?” Many of our new customers invest in Harlequin due to the reputation of our support services.

    Find out about our user group events


    User Groups

    How can we help?

    We can provide you with an indication of costs to help you scope your project.

    See our software in action in an on-site demo or have an online taster tour.

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