What is your experience of customer care from Harlequin?
We continue to be impressed with how Harlequin work as a team – they have a real customer ethos and service mentality, rather than it just being about a product. During the go-live process, we never felt remote from Harlequin and they were responsive to our evolving needs – we felt in safe and experienced hands. Ongoing training and support is high quality and personable.
Melanie Waters, Chief Executive, The Poppy Factory
Everyone in the team is helpful and takes ownership of any problems: you raise a query, you are sent a solution and it is fixed – simple. People at Harlequin are also well informed and passionate about fundraising and charitable accounting – and it is reassuring to know they have worked with a significant number of hospital charities for many years.
Adela Shephard, Head of the University Hospitals Coventry and Warwickshire Charity
I have confidence in Harlequin as the people I deal with own the company and understand the charity sector; they are not a large, generic, software conglomerate. If our administrator reaches an impasse, she is able to speak directly to those who designed the system, who she has met, rather than a faceless call centre. Everyone on the coalface of customer service at Harlequin is friendly, patient and informed.
Patricia Collins, Director of Fundraising, Lichfield Cathedral
We know we have friends at the end of the phone. It doesn’t matter how many times we ask something, we are treated with patience and integrity. Harlequin have taken the time to understand how we operate and strive to ensure we are making the most of our system.
Lindsey Fealey, Head of Fundraising, Florence Nightingale Hospice
The Harlequin Charitable Accounting system is exceptionally user-friendly and we know it has evolved over the years to meet changing SORP requirements and the needs of increasingly busy departments. The Harlequin team provide great support and are very receptive to development ideas and user requirements.
Andrew Treherne, Head of Finance, Sheffield Hospitals Charity
100% committed, Harlequin are like an extension to our department – they always make time and you know who you are dealing with. Harlequin listens and this drives their software forward.
Anne Hodgson, Operations Manager, Alder Hey Children’s Charity