Welcome to the May edition of ‘The Red and Yellow – the newsletter for the Harlequin community’.

This month we have: welcome from Tom; Harlequin top two major surveys; software news and progress with upgrades; new to Harlequin community and case study insights; hints and tips on trust fundraising and speedy trial balances; out and about at events; behind the scenes with Duncan and follow us on Twitter: http://twitter.com/HarlequinCRM. 

As the UK’s leading charity technology survey, Harlequin are delighted to have come first in the overall rating figures in this year’s Charity CRM Survey organised by Civil Society Media. In addition, 100% of Harlequin customers asked would recommend the Harlequin CRM system – putting Harlequin top of the league as the only supplier to achieve this level of customer satisfaction...

As the charity sector’s most respected independent accounting software survey, the team at Harlequin are incredibly proud to have topped the rating figures this year. 100% of Harlequin customers would recommend the Harlequin Charitable Accounting system and full marks were given for compatibility with charity accounting requirements, ease-of-use, commitment to the sector...

Representing a broad range of not-for-profit organisations - small, large, city-based, rural - 86 people took part in Harlequin’s sector survey. Information was collected at the CHASE Conference and the Institute of Fundraising’s Yorkshire region’s Annual Conference during spring 2011. Amongst other questions, charities and membership organisations were asked to complete this statement: In the future, in relation to technology, we would like to…

To share hints, tips and insights about the effective implementation and use of CRM, fundraising, membership and accounting software, Harlequin has produced a fresh series of customer case studies. The case studies are thought-provoking and engaging interviews with a broad range of clients that use Harlequin software including small to medium sized charities, hospices, hospitals and membership associations: Alder Hey’s Imagine Appeal, Florence Nightingale Hospice Charity, Greatwood, Forces P...