As the UK’s leading charity technology survey, Harlequin are delighted to have come first in the overall rating figures in this year’s Charity CRM Survey organised by Civil Society Media. In addition, 100% of Harlequin customers asked would recommend the Harlequin CRM system – putting Harlequin top of the league as the only supplier to achieve this level of customer satisfaction.

Out of the 13 systems surveyed, Harlequin were given the highest marks for functionality, integration with other systems, ease-of-use, commitment to the sector and technical support. Harlequin also scored well on cost and knowledge of the sector.

Tom Ellis, MD of Harlequin, comments: “The survey results are a real testament to all my team who work so hard to develop the software and keep our customers happy. Providing excellent customer service is at the heart of Harlequin so we are particularly proud of the 100% customer recommendation rate.”

When asked how the results might impact on Harlequin, Tom continues: “We have been providing CRM software to charities for eight years. Originally customers were charities based within our nation’s hospital community; now over 150 not-for-profit organisations use our solutions. The survey results certainly emphasise that we offer good quality software and services to the not-for-profit arena.”

As part of the annual charity technology survey complied by Civil Society Media - publishers of Charity Finance, Fundraising and Governance magazines – the full results of the CRM Software Survey appear in the May 2011 edition of Fundraising.