Client journey

At Harlequin we pride ourselves on the level and quality of customer service we deliver to our clients – right from the very beginning.

At every step, we make certain you have all the information you need so you feel confident about your decision to invest in Harlequin and can make the most of your software moving forward. We will get to know how you operate to ensure the system helps you to unite information, improve efficiency, build relationships and increase income – now and into the future.

During the go-live process, we never felt remote from Harlequin and they were responsive to our evolving needs – we felt in safe and experienced hands. Ongoing training and
support is high quality and personable. Harlequin has a real customer ethos.Melanie Waters
Chief Executive
The Poppy Factory
Read The Poppy Factory case study

The journey towards transforming your charity

  • Assess your current and long term data needs
  • Arrange a free consultation with Harlequin and demonstration of our solutions
  • Quotation provided from Harlequin with an outline of your project
  • Project management commences once order is confirmed
  • Data collation and conversion, overseen by Harlequin
  • Training by Harlequin at your offices on your data
  • Go-live on your new system with Harlequin support team on-hand
  • Ongoing product development and upgrades provided as part of maintenance fee
  • Attend HUG events and receive enewsletters from Harlequin
  • Ongoing relationship with support and training as needed

A long term partnership

After a bedding-in period a maintenance contract is offered that includes:

  • Telephone and email support
  • On-site support: where applicable
  • All standard upgrades and service packs
  • Membership of the Harlequin User Group
  • Regular enewsletters

Harlequin User Groups (HUGs)

Our User Groups meet on a regular basis to discuss the ongoing development of the software, exchange best practice and network with a cross-section of other customers.